Account & Data Deletion

This page explains how to delete your NutriClub account and what happens to your data. It is published at a public URL so it can be reached without installing the app or signing in.

How to delete your account

You can delete your account from inside the app:

1. Open Profile.
2. Scroll to the bottom of the account section.
3. Tap Delete account.
4. Confirm.

You are signed out immediately.

If you cannot sign in, message support on WhatsApp from Profile → Contact support in the app. Tell us the mobile number registered to the account and we will verify and action the request for you.

What happens straight away

• You are signed out and cannot use the app.
• Your account is marked deleted and is no longer active.
• Your profile stops appearing to other members of your club.

The 30-day recovery window

Your account is retained for 30 days after deletion. Signing in during that window offers you the option to reactivate it. After 30 days, sign-in is refused and the record becomes eligible for permanent removal.

This window exists so an accidental or regretted deletion can be undone.

If you are a Club Owner

Deleting a Club Owner account deactivates the entire club. Every other coach and every member in that club is signed out and cannot sign in until the Owner reactivates. Only the Owner can do that, from their own account.

If you own a club and want to leave without closing it, contact support first so ownership can be dealt with.

What is deleted

• Your profile details, including name, contact details and profile photo.
• Your passcode.
• Your health records, goals, daily logs and uploaded photos.
• Your messages and posts.

What is retained, and why

• Payment and invoice records, including the amount, date, tax and payment

reference. Indian tax and accounting law requires us to keep these, and we cannot delete them on request. They are retained for the statutory period.

• Audit records of administrative actions and of which version of our terms

you accepted, kept as legal evidence.

• Aggregated, de-identified statistics that cannot be traced back to you.

Your subscription

Deleting your account does not automatically cancel a paid subscription or issue a refund. Cancel first, and read the Refund & Cancellation Policy before deleting if a refund matters to you.

Your FitPoints

Any remaining FitPoints balance is forfeited on deletion. FitPoints have no cash value except through the encashment process, so encash before you delete if you intend to. A pending encashment request may be cancelled.

How long it takes

The account is deactivated immediately. Permanent removal follows the 30-day recovery window. Backups are cycled on a rolling basis, so a copy may persist in an encrypted backup for a short additional period before being overwritten.

Contact

Message support on WhatsApp from Profile → Contact support in the app.