FitPoints & Rewards Terms

1. What FitPoints are

FitPoints are a loyalty benefit for coaches. 1 FitPoint = ₹1 in value when used inside the Service or encashed under these terms.

FitPoints are not money, currency, a deposit, a security or a stored-value instrument. They are not transferable between accounts and cannot be sold.

2. How they are earned

A coach earns FitPoints on eligible, successfully captured payments attributable to them — payments from their directly-referred coaches and their own members.

Points are calculated on the net amount the platform actually receives, not the headline price:

Net = amount paid − GST − estimated payment-gateway charges FitPoints = Net × the earning rate that applies to that coach

The earning rate is set by the platform and may be overridden for an individual coach. Your current rate and balance are always shown on the FitPoints screen in the app.

3. When they are credited

FitPoints are credited at the moment a payment is captured, not in a monthly batch. Each payment credits once; a retried or duplicated webhook does not credit twice.

4. Referral bonuses

Where your club referred another club, you also earn a bonus on that club's payments: a lifetime rate on every payment, plus an additional rate on their first payment. The rates in force are shown in the app.

5. Spending FitPoints

FitPoints can be used towards memberships and other eligible purchases in the app, subject to any minimum or maximum shown at the time.

Points spent are deducted immediately and are not returned if you later cancel the thing you bought.

6. Cash encashment

You may request to convert FitPoints to cash once your balance reaches the published minimum, shown on the encashment screen.

Deductions may apply to an encashment — TDS where required by law, transaction charges, and any other deduction disclosed to you. The exact breakdown is shown before you submit the request, and the figures are fixed at that moment, so a later change to the rates does not alter a request you already made.

Requests are reviewed by the platform. You can withdraw a request before it is approved. Points are deducted from your balance when the payout completes.

7. Expiry

FitPoints do not expire.

8. Changes and withdrawal

We may change the earning rate, the minimum encashment threshold, the deductions and the ways points can be spent, and we may suspend the programme. Changes apply to future earning and future requests, not retrospectively to points already credited or requests already submitted.

9. Abuse

We may withhold, reverse or cancel FitPoints obtained through fraud, artificial or self-referral activity, or any breach of the Terms & Conditions.

10. Contact

Message support on WhatsApp from Profile → Contact support in the app.