Terms & Conditions
These terms govern your use of the NutriClub application and related services (the "Service"), operated by Pixnil Technologies LLP ("we", "us").
By creating an account you agree to these terms and to our Privacy Policy.
1. Accounts and roles
The Service supports two kinds of account:
- Coaches sign in with their mobile number and a 6-digit passcode. A coach
belongs to exactly one club. The coach who creates a club is its Club Owner.
- Members are people a coach adds to their club. A member can be given app
access by their coach, which is a mobile number and a passcode of their own.
You are responsible for keeping your passcode confidential and for activity that happens under your account.
2. Clubs, plans and seats
A club subscribes to a plan. The plan sets two caps: how many member accounts and how many coach accounts (including the Club Owner) the club may hold. Additional coach seats can be purchased on top of the plan.
Seat usage counts active accounts only. A member who is discontinued or has deleted their account frees their seat immediately.
Only the Club Owner manages the club's plan, payments and invoices.
3. Fees and billing
Plan prices are shown in the app before you pay and are inclusive of GST. The current plans, prices and durations are always the ones displayed at the time of purchase.
Where you authorise recurring payment, we charge the amount then due for the next period. If a recurring charge fails, your club keeps full access for a short grace period so the Owner can pay manually; after that the club becomes read-only until payment succeeds.
See the Subscription Policy and the Refund & Cancellation Policy.
4. FitPoints
FitPoints are a loyalty benefit, not currency or a security. They are described in full in the FitPoints & Rewards Terms.
5. Acceptable use
You agree not to use the Service to publish unlawful, abusive, misleading or infringing content, to impersonate anyone, or to attempt to access data belonging to another club.
Content posted to a club wall, shared as a story, or sent in a direct message may be removed if it breaches these terms. Accounts may be suspended where the breach warrants it.
6. Health disclaimer
NutriClub is a coaching and tracking tool. It does not provide medical advice, diagnosis or treatment. Nothing recorded, calculated or displayed in the app is a substitute for a qualified healthcare professional. Always consult one before changing your diet, exercise or medication.
7. Availability
We aim to keep the Service available but do not guarantee uninterrupted access. We may suspend it for maintenance, and we may change or withdraw features.
8. Ending your use
You may delete your account at any time — see the Account & Data Deletion Policy.
We may suspend or terminate an account that breaches these terms.
9. Liability
To the extent permitted by law, our total liability arising out of the Service is limited to the amount you paid us in the twelve months before the claim.
10. Changes
We may update these terms. The current version, its version number and its effective date are always shown at the top of this page. Continuing to use the Service after a change takes effect means you accept the updated terms.
11. Governing law
These terms are governed by the laws of India, and the courts at Rajkot, Gujarat have exclusive jurisdiction.
12. Contact
Message support on WhatsApp from Profile → Contact support in the app.