Privacy Policy
This policy explains how Pixnil Technologies LLP ("we", "us") collects, uses and protects your information in the NutriClub application.
1. What we collect
Account information. Your name and mobile number. A passcode, stored only as a cryptographic hash — we cannot read it. Email and address are optional.
Club information. The club you belong to, your role in it, and the coach who owns your membership.
Health and activity information you or your coach record. Weight and body measurements, goals, daily food and activity logs, meal plans, photos you upload, programme and attendance records.
Payment information. The amount, status and purpose of each payment, and the identifiers our payment gateway returns. We never see or store your card, UPI PIN or bank credentials — those go directly to the payment gateway.
Technical information. IP address and device/browser details, recorded with sign-up, consent and certain security events.
2. Why we use it
- To operate your account and your club.
- To let your coach deliver coaching and track your progress.
- To take payment and issue invoices.
- To calculate FitPoints and referral rewards.
- To send you notifications about your account, subscription and rewards.
- To prevent abuse, investigate reports, and meet legal obligations.
3. Who can see your information
Your coach and your Club Owner can see your profile, your logs and your membership status. That is the purpose of the product.
Other members of your club can see limited profile information and anything you post to the club wall or share as a story.
Platform administrators can see account, club, subscription, payment and rewards data to run and support the platform, and can act on reported content. They do not browse private direct messages; those are searchable only when investigating a specific report, and every such action is logged.
Service providers. Our payment gateway (Razorpay), messaging provider for one-time passcodes, hosting and database providers. They process data on our instructions.
We do not sell your personal information.
4. Legal bases and consent
We process your information to perform our contract with you, to meet legal obligations (such as tax records), and on the basis of your consent where you give it — for example when you accept these terms at sign-up. We record which version of our terms and privacy policy you accepted, and when.
5. How long we keep it
We keep your information for as long as your account is active.
If you delete your account, it is retained for 30 days so you can change your mind, then becomes eligible for permanent removal. Some records are kept longer where the law requires it — payment and invoice records in particular are retained for statutory tax and accounting periods.
6. Your choices
You can view and update your profile in the app, ask your coach to correct records they maintain, and delete your account at any time. See the Account & Data Deletion Policy.
To request a copy of your data, or to raise a concern, contact support.
7. Security
Passcodes are hashed. Traffic is encrypted in transit. Access to production data is restricted to administrators who need it, and administrative actions are recorded in an audit log.
No system is perfectly secure, and we cannot guarantee absolute security.
8. Children
NutriClub is not intended for children under 13, and we do not knowingly collect their information. If you believe a child has created an account, contact us and we will remove it.
9. Changes
We may update this policy. The version and effective date are shown at the top of this page.
10. Contact
Message support on WhatsApp from Profile → Contact support in the app.